2Eat Terms Of Service

Welcome to 2Eat. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the “Items”) from our 2Eat.uk website or mobile applications and related services (each referred to as an “Application”).

Please read these Terms carefully before creating a 2Eat account or using our Application. If you have any questions relating to these Terms please contact [email protected]. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your 2Eat account, you confirm that you accept these Terms.

1. Information About Us

2Eat is a company incorporated and registered in England and Wales, whose registered office is at Unit 4 120 The Wicker, Sheffield, England, S3 8JD.  

You may contact us at [email protected], or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the businesses we partner with (“Partners”) to allow you to:

  • purchase Items, and 
  • get those items delivered to your chosen location.

When you order from a Partner, you are buying the Items from one of our Partners and 2Eat acts as an agent on behalf of that Partner to conclude your order from our Application and to manage your experience throughout the order process.  In plain terms, this means it’s our Partners’ responsibility to complete your order, and we simply provide the platform that helps your order reach our Partner and we take payment from you on their behalf. Sometimes, our Partner may be part of the 2Eat family of companies.

You are also buying delivery services. How these are provided depends on which party you are buying from: 

  • Delivery of your Items can be arranged by 2Eat.
  • Sometimes, delivery of your Items will be arranged by our Partner (“Partner Delivery”, in which case you contract directly with the Partner for delivery services and 2Eat acts as an agent on behalf of that Partner to conclude the transaction) 

(each a “Delivery”). 

  • If you order from 2Eat HOP, the Partner is owned by/affiliated with us, which means 2Eat provides both the Items and the Delivery.  See section for more information.

3. Your Account

Before you can place orders for Items using our Application, you need to open a 2Eat account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. You must use your own, valid email address, and can have only one email address per account and only one account per customer. 

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, placing orders for potentially hazardous items in bulk quantities, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).

2Eat reserves the right, where necessary and without limitation, to undertake all such necessary action including requiring further verification as to the identity, age, and other relevant details of a customer and as is reasonable to protect itself against fraudulent or illegal behaviour or where we have reasonable grounds to believe that, in dealing with such a customer, we may be in actual or possible breach of a law or regulation that applies to us. You must provide us with any information we reasonably ask for as soon as possible. If you refuse, or we suspect fraudulent or criminal activity of any kind, we might suspend or close your 2Eat account. We’ll use your information as per our Privacy Policy.

4. Service Availability

Each Partner has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our Service. This is to ensure that Items reach your door at their best. Our Partners each decide their own operating hours. That means that the availability of our Service, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

You must be aged 18 or older to use our Site and Service. By placing an order through our Application, you confirm that you are aged 18 or older. When you place an order through our Application, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery and service charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  

For food or drinks made to order, Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partners will be displaying dish by dish allergens information. Where that information is not available or if you have an allergy and have further questions, please contact the Partner prior to ordering. 2Eat cannot guarantee that any of the Items sold by our Partners are free of allergens. We’re not responsible for the preparation of Items offered by our Partners, and we can’t guarantee they won’t contain allergens. It’s your responsibility to make our Partners aware of any allergies or food intolerances you may have. 

6. Delivery

When you place an order you will have the choice to place it as an ASAP Delivery, scheduled Delivery, or a Priority Delivery. 

  • For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. 
  • For a scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery within the estimated arrival time. 
  • Priority Delivery guarantees that your rider will deliver your order directly to you, before delivering any other 2Eat orders. This is an optional service that eligible customers can choose to add to their eligible orders. The price of Priority Delivery is shown when you select your delivery method, and Priority Delivery is added in addition to any other delivery fees that may be applicable. Both the price of Priority Delivery and any other delivery fees are shown before you confirm your order and pay. 2Eat reserves the right to change the price of Priority Delivery. If your Priority Delivery arrives after the estimated maximum delivery time, you may be eligible to claim a credit. This does not affect your legal rights.

We may also talk about delivery timing in our marketing communications. It’s important that you always check our app for accurate delivery times, as this can vary for a number of reasons including meal preparation time, traffic and weather conditions and Rider availability. 

Unfortunately, despite our, and our Partner’s best efforts, things do not always go to plan and factors may prevent us from delivering your Item on time. If your order is more than 15 minutes later than the latest time we communicated to you when you placed the order, we will work with you to understand what occurred.  If we think the issue was caused by us, we may offer compensation, at our sole discretion. 

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the Partner has started to prepare your order, and the new address is within the same zone as the address you originally ordered your Item to. If the new address does not meet these conditions, you have the option to cancel the order, but if food preparation has started you will be charged. 

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   

  • You do not come to the door, do not provide a handover code, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the Item.
  • The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

If you have caused a failed delivery, you may also have to pay for Items that are non-refundable and any delivery and service fees paid. Please refer to the refund or cancellation policy of the Partner you purchased the Item from for the terms that apply to that Item (if applicable) and any Partner Delivery you have paid for. Please refer to section 9 (Cancellation) for the terms that apply to any Item you have ordered from 2Eat.

7. Your Rights if Something is Wrong With Your Items or Service

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. You also have certain legal rights where you receive a service, including that it must be carried out with reasonable care and skill. If you believe that the Items you have been delivered or the Service provided do not comply with these legal rights, please let us know. We may request further information or a photograph showing the problem if it is something that can be seen by inspecting the Items. When you have purchased a faulty Item from our Partner, we will refer you to the Partner who will work with you to make things right. For Items that are eligible for return, You will have to return the Item to the Partner and we or the Partner will explain how to do so. You can find out more about your legal rights as a consumer if something is wrong with your Items at: https://www.citizensadvice.org.uk/consumer/.

8. Age Restricted and Regulated Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. For 2Eat Delivery, 2Eat operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over before the delivery is completed. Partners are required to operate, and are responsible for, operating an age verification policy for Partner Delivery orders. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for Items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

Certain of our Partners may offer medicines for sale on 2Eat. These products are sold by our Partners. Details of our Partners’ registrations to sell medicines can be found in “Info” on relevant menu pages. The sale of medicines in the EU is regulated by the Medicines and Healthcare Products Agency, whose contact details in the UK are:  

Address: MHRA 151 Buckingham Palace Road, London SW1W 9SZ
Email: [email protected]
Telephone: 020 3080 6000

9. Cancellation

If you have ordered a food or drink made to order, you may cancel that order without charge at any time before the Partner has started preparing the food or drink (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery.  

2Eat and the Partner may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

If you have ordered an Item that is non-perishable from a Partner, you usually have a legal right to change your mind about your order for any reason within 14 days and receive a refund for the Item, subject to certain exceptions, including if the Item is likely to expire or deteriorate quickly (e.g. ready-to-eat food or flowers) or cannot be returned for hygiene reasons. Please refer to the refund or cancellation policy of the Partner you purchased the Item from for the specific terms that apply to you, including how to return the Item and receive a refund. Each Partner’s refund or cancellation policy can be found on their website or in the info section of their 2Eat menu. 

If you have ordered an Item from 2Eat, you have a legal right to change your mind about your order for any reason within 14 days and receive a refund for the Item, subject to certain exceptions, including if the Item:

  • is likely to expire or deteriorate rapidly (examples include fresh, chilled, frozen or otherwise perishable food and fresh flowers);
  • was sold sealed and has become unsealed after delivery and is not suitable for return due to health protection or hygiene reasons (examples include toothbrushes and other personal hygiene products);
  • is customised, bespoke or personalised; or
  • is a newspaper or magazine.

These exceptions also apply if you have caused a failed delivery of any Item purchased from 2Eat in accordance with section 6 (Delivery).

If you change your mind about an Item purchased from 2Eat, subject to the excluded Item categories listed above, you must let us know no later than 14 days after the day you received the Item by contacting our customer service team via the Application or by filling in the cancellation form below and emailing it to us at [email protected] 

To: 2Eat, Unit 4 120 The Wicker, Sheffield, England, S3 8JD

Te:

Email:

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods []/for the supply of the following service [*],

Ordered on []/received on [],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Returns are at your own cost and you have to return the Item to us  within 14 days of telling us that you have changed your mind. When sending the Item back to us, you should keep a receipt or other evidence to prove that you have sent the Item and when you sent it. If you do not do this and we do not receive the Item within a reasonable time or at all, we will not refund you for the Item. We will refund you within 14 days of receiving the Item (or receiving evidence that you have sent it to us) by the method you used for payment when ordering the Item. Please note that we will reduce your refund if you have used or damaged the Item.

If you change your mind about an Item where you have a right to do so, any fee you have paid for 2Eat Delivery is non-refundable. This is because this is a service that has been fully provided by 2Eat (even though you have chosen to return the Item). The Partner’s refund or cancellation policy will apply to any Partner Delivery you have paid for. As you also have to pay for any other Services received up until the point of cancellation, we reserve the right to keep a proportionate part of any service fee. Our right to withhold the fee for 2Eat Delivery and part of the service fee also applies if you have caused a failed delivery in accordance with section 6 (Delivery).

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. 2Eat may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner. We reserve the right to charge a service fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable service fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where 2Eat or any Partner makes a delivery, we or the Partner may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable service fees and taxes.

Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by 2Eat. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to 2Eat acting as agent on behalf of the Partner only. Payment may also be made by using vouchers or account credit. Use of these is subject to 2Eat’s Voucher and Account Credit Terms.

We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner. In some cases, you can alternatively make your payment in cash directly to the Partner by paying the rider at the time of delivery.  Where cash payment is possible, this will be made clear on our Application before you place your order.

Partners sometimes make special offers available through our Application. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Tips

When Placing Your Order:

When you place an order, you will have the option to pay a tip to your rider or the Partner, in addition to the purchase price of the Items in your order. Any payment will be collected by 2Eat using the payment method used for the original order and your rider or the Partner will receive 100% of any payment you choose to make. If you have a right to change your mind about an Item purchased from 2Eat and you choose to do so in accordance with section 9 (Cancellation), any tip you paid to 2Eat will also be refunded. If you have purchased an Item from a Partner, please refer to the refund or cancellation policy of the Partner you purchased the Item from for the terms that apply to you. Any tip paid to the rider will not be refunded if you change your mind about the Item.  

After You’ve Received Your Order:

Once you’ve received your order, you may receive a notification giving you the chance to pay a tip to your rider. 2Eat will collect payment on behalf of the rider, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the rider. We’ll share your first name with your rider when we notify them of the tip. Your rider will receive 100% of any payment you choose to make. As this payment is made after you receive your order, this payment is non-refundable and does not form part of your order. This applies even if you change your mind about an Item or if something is wrong with your Item. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment.

12. Our Responsibility for Loss or Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.  

13. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

14. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Service in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Items in either the Northern Irish or the English courts.

2Eat Terms of Use for Website and Applications

This page (together with the documents referred to on it) outlines the terms of use on which you may access and make use of our website 2eat.uk (our “Site”) or any application we provide via an app store or otherwise (our “Service”), whether as a guest or a registered user. Please read these terms carefully before using our Site or Service. By accessing our Site or using our Service, you indicate that you accept these terms and agree to abide by them. If you do not agree to these terms, please do not use our Site or Service.

1. Information About Us

Our website 2eat.uk is operated by 2Eat (“we”, “us” or “2Eat”), a company incorporated in England and Wales, with our registered office at Unit 4, 120 The Wicker, Sheffield, S3 8JD, United Kingdom. Our company registration number is [insert company number]. 2Eat operates as a food delivery business, where meals are prepared by independent restaurants (our “Partner Restaurants”) and delivered by us.

2. Accessing Our Site or Service

Access to our Site and Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access without notice. You must be aged 18 or older to use our Site and Service. We will not be liable if, for any reason, our Site or Service is unavailable at any time or for any period. We may restrict access to parts of our Site or Service to registered users. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or believe they have been misused, contact us immediately at [email protected]. We reserve the right to deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You agree not to use our Site or Service in any way that breaches applicable laws, or to send, receive, upload, download, or reuse any material that does not comply with our content standards outlined in Clause 5. You also agree not to interfere with or disrupt any part of our Site or Service, including the networks or equipment used to provide it.

4. Interactive Features of Our Site

We may provide interactive features such as chat rooms on our Site or Service. While we may remove content that violates these Terms of Use (as set out in Section 6), we generally do not moderate interactive services. If moderation is implemented, we will make this clear before you use the service, and provide a means of contacting a moderator if needed.

5. Content Standards

These standards apply to any content you contribute to our Service (the “Contributions”), and to any interactive services associated with it. Contributions must be accurate, genuinely held (where opinions are expressed), and comply with applicable laws in the UK or any country from which they are posted. Contributions must not:

  • Contain defamatory, obscene, offensive, hateful, or inflammatory material;
  • Promote violence, discrimination, or sexually explicit material;
  • Infringe any copyright, database right, or trademark of any third party;
  • Be used to deceive or mislead others, or breach any legal obligations, such as contractual duties or duties of confidence;
  • Be threatening, abusive, or invade someone’s privacy, or cause inconvenience, harassment, or unnecessary anxiety;
  • Impersonate any person or misrepresent your affiliation with any person or organization;
  • Advocate, promote, or assist any unlawful acts, such as copyright infringement or computer misuse.

6. Suspension and Termination

Failure to comply with sections 3 (Acceptable Use) and 5 (Content Standards) constitutes a material breach of these Terms of Use, and may result in the following actions:

  • Immediate, temporary, or permanent withdrawal of your right to use our Service;
  • Removal of any content posted by you on our Site or Service;
  • Issuance of a warning;
  • Legal action against you, including proceedings for reimbursement of costs arising from the breach (including administrative and legal costs);
  • Disclosure of relevant information to law enforcement authorities as deemed necessary.

The actions listed above are not exhaustive, and we may take any other actions we deem appropriate.

7. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights on our Site and Service, and in the content published on it (excluding your Contributions). All such rights are protected by copyright laws and treaties worldwide, and are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, or otherwise use any content from our Site for any purpose other than your own personal, non-commercial use.

8. Reliance on Information Posted

Commentary and materials posted on our Service are for general information purposes only. We disclaim all liability and responsibility arising from any reliance placed on such materials by visitors or anyone informed of their contents.

9. Changes to Our Site and Service

We aim to update our Site and Service regularly, and may change the content at any time. If necessary, we may suspend access to our Site and Service or close them indefinitely. Any content on our Site or Service may be out of date at any time, and we are under no obligation to update it.

10. Our Liability

While we take care in the preparation of our Site and Service, we will not be liable for any errors or omissions or technical problems you may encounter. To the extent permitted by law, we exclude all liability for any loss or damage incurred in connection with our Site, Service, or any linked websites. This does not affect our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

11. Information About You and Your Visits

We collect certain data as a result of your use of our Service. For more details, please refer to our privacy policy.

12. Uploading Material to Our Site and Service

Any material you upload to our Service or data we collect will be considered non-confidential and non-proprietary. By uploading such material, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, and disclose this material for business purposes.

13. Links from Our Site

Our Site may contain links to third-party websites. We have no control over their content, and accept no responsibility for any loss or damage that may arise from your use of them.

14. Jurisdiction and Applicable Law

These Terms of Use and any dispute arising from them are governed by the laws of England and Wales. The courts of England will have exclusive jurisdiction over any claim related to the use of our Site or Service.

15. Variations

We may revise these terms at any time by updating this page. Please check it periodically to stay informed of any changes.

16. Contact Us

If you have any concerns about material on our Site or Service, please contact us at [email protected].

2Eat Pick-up Terms of Service

This section (along with the referenced documents) outlines the terms (“Terms”) that apply when you order any menu items (“Items”) from the 2Eat website or mobile application for collection from one of our partner restaurants (“Pick-up Order”).

Please read these Terms carefully before placing a Pick-up Order through our platform. If you have any questions, feel free to contact us at [email protected] before proceeding. As a consumer, you have legal rights when ordering through our platform. You can learn more about these rights at Citizens Advice. These Terms are in addition to your legal rights and do not override them. By setting up a 2Eat account, you confirm that you accept these Terms.

1. Information About Us

2Eat is operated by 2Eat Ltd., a company registered in England and Wales. Our office is located at Unit 4, 120 The Wicker, Sheffield, England, S3 8JD. Company registration number: [Your Company Reg. Number]. VAT number: [Your VAT Number]. You can contact us via [email protected] or through the instant messaging feature on our platform.

2. Purpose

Our goal is to connect you with our partnered restaurants (“Partner Restaurants”) and allow you to order Items for collection through our platform. 2Eat acts as an agent for Partner Restaurants to manage your Pick-up Order. Once you place a Pick-up Order, you must collect it directly from the restaurant at the location specified in the app (“Pick-up Location”).

3. Your Account

You need a 2Eat account to place Pick-up Orders. If you already have an account for delivery orders, the same account will be used for Pick-up Orders. You are responsible for safeguarding your account credentials. If your account is misused by someone else, you will be liable for any orders placed, and 2Eat is not responsible for other potential losses unless your details were compromised due to our negligence.

You can close your account at any time through the app or by contacting us. We reserve the right to suspend or close your account if we suspect misuse.

4. Service Availability

Each Partner Restaurant has a designated area and operating hours for accepting Pick-up Orders. If you attempt to place a Pick-up Order outside of the operating hours or the area designated for a restaurant, or if our platform is unavailable, we will notify you.

5. Pick-up Orders

Once you place a Pick-up Order, it must be accepted by 2Eat or the Partner Restaurant before it is confirmed. You will receive a notification when the order is confirmed (the “Confirmation Notice”). If a restaurant is unable to fulfill your order, we will notify you, and your order will not be charged.

Certain restaurants may require a minimum order value, which will be displayed on our platform. Items are subject to availability. Restaurants may use allergens in their food, so please contact them directly if you have any concerns.

6. Pick-up

After placing a Pick-up Order, the restaurant will provide a time for when your order will be ready (“Target Pick-up Time”). This time is not guaranteed, and you must collect your order within 30 minutes of the Target Pick-up Time. If you do not collect your order within this time, the restaurant may dispose of the Items, and you will still be charged.

If there is a significant delay (more than 15 minutes) beyond the Target Pick-up Time, we will work to resolve the issue unless you caused the delay.

7. If Something is Wrong with Your Order

You have the right to receive items that match the description and are of satisfactory quality. If your order does not meet these standards, please contact us with details and a photo of the issue if possible. We will refund or credit the affected part of your order unless the problem occurred after pick-up.

8. Age-Restricted Products

You must be 18 or older to purchase age-restricted products like alcohol. When collecting such items, you may be asked to present valid photo ID. Restaurants may refuse to serve these items if you are unable to prove your age or appear under the influence. In such cases, we will process a refund for the restricted items.

9. Cancellation

You may cancel a Pick-up Order at any time before the restaurant starts preparing the food (“Started Order”). If you wish to cancel, please contact us immediately. If the order has not been started, we will refund your payment. If the order has already been started, you will be charged the full price.

We and our Partner Restaurants may cancel your order at any time, in which case you will not be charged, and we will reimburse you for any payment already made.

10. Prices, Payment, and Offers

Prices include VAT. We may apply dynamic pricing, and prices may change while you browse. You will be notified of any applicable service fees before purchase. Payment is made through our platform via credit or debit card, and we will authorize your payment upon order confirmation.

Special offers from restaurants are displayed on our platform but may be withdrawn at any time unless you have already placed an order and received a Confirmation Notice.

11. Our Responsibility for Loss or Damage

We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill, but we are not responsible for losses that are unforeseeable. This includes death or personal injury caused by negligence or fraud, but not loss resulting from your own actions or technical failures unrelated to our platform.

12. Data Protection

Your personal data is processed in accordance with our Privacy Policy.

13. Other Terms

If any part of these Terms is deemed illegal or unenforceable, the remaining terms will remain in effect. Changes to these Terms will not affect existing confirmed Pick-up Orders. These Terms are governed by English law, and you may bring legal proceedings in English courts.

For questions or more information, contact us at [email protected].

2Eat Voucher and Account Credit Terms

1. Introduction


2Eat offers from time to time: (i) Vouchers (which are promotional credits that may be provided by us or by Partner Restaurants on our platform), and (ii) Account Credit (which is credit applied to a customer’s 2Eat account at our discretion). Both Vouchers and Account Credit operate as credits within a customer’s account and can be redeemed (subject to conditions outlined below) against the cost of items. These will be referred to collectively in these terms (the “Credit Terms”) as “Credits.”

These Credit Terms apply to your use of any Credits for paying for items through the 2Eat service. They complement the 2Eat Terms and Conditions of Service, which will continue to apply unless there is a conflict, in which case these Credit Terms will take priority. Defined terms used here have the same meanings as those in our Terms of Service unless defined otherwise.

You can “apply” a voucher to your account by either: (i) entering the Voucher code (if any) at checkout, or (ii) adding any available rewards in the “Your offers and rewards” section of your account page. Vouchers will remain in your account until they are either redeemed against an eligible order or expire. Account Credits are Credits we apply directly to your account. Once any Credit has been applied, it will remain on your account until redeemed or, in the case of Vouchers, until it expires as per the Voucher terms. Credits may be lost, and Vouchers may expire for reasons outlined in these Credit Terms.

2. Terms that apply to Vouchers only

Vouchers may be subject to geographical and currency restrictions, making them unusable in certain areas or currencies. Vouchers are usually subject to conditions, such as time limits, geographic restrictions, or specific eligibility criteria (e.g., new customers), or are limited to certain Partner Restaurants or menu items. These conditions will be stated when the Voucher is offered.

Some Vouchers are available exclusively to new 2Eat customers (“New Customer Vouchers”). These Vouchers are automatically applied when a new account is registered and are redeemed when the customer places their first eligible order. 2Eat reserves the right to refuse the application or redemption of New Customer Vouchers if the customer has registered using details already in our system.

Using a Voucher may be subject to additional conditions like minimum order values, or being limited to specific Partner Restaurants or items. If an order doesn’t meet the required conditions, the Voucher may not be applied. The payment page will display the total order value and applicable Vouchers, if any. If a Voucher is not applicable, it will not appear on the payment page, and you may choose to pay another way or cancel the order.

Unless otherwise stated, all Vouchers must be redeemed within one calendar month from when they are applied.

Only one Voucher can be used per order. If multiple Vouchers are available, they will be applied in order of expiration, with the soonest expiration applied first.

Vouchers cannot be redeemed with other promotional offers.

If you cancel an order made using a Voucher, the Voucher credit will not be restored, and the Voucher cannot be reused. If the Voucher was a New Customer Voucher, you will no longer be eligible for subsequent New Customer Vouchers.

3. Terms that apply to both Vouchers and Account Credit

 Orders are subject to minimum order values, which apply regardless of whether payment is by Credit.

Credits cannot be exchanged for cash or any alternatives and have no monetary value, without affecting your legal rights.

Any attempts to manipulate our platform, such as using third parties, macros, or automated systems to abuse Credits, will render the Credit invalid. 2Eat reserves the right to take action against fraudulent or invalid Credit redemption, including account verification and closure.

Vouchers and Account Credit cannot be redeemed for restricted items such as infant formula or baby products.

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2Eat Gift Card Terms and Conditions

These terms apply to Gift Cards issued by 2Eat, located at Unit 4, 120 The Wicker, Sheffield, S3 8JD, England. Please read these terms carefully before purchasing or using a Gift Card. By purchasing or using a Gift Card, you agree to these terms. We may update these terms from time to time, so please check regularly.

All Gift Cards are issued and fulfilled by 2Eat.

These Gift Card terms and any related dispute are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English courts.

Terms about purchasing Gift Cards

1. Who can purchase Gift Cards?

UK-registered businesses and individual consumers can purchase Gift Cards from 2Eat. Orders may be subject to minimum or maximum limits, and 2Eat reserves the right to refuse any orders.

2. Payments

 Payments for Gift Cards must be made via credit or debit card or bank transfer at the time of purchase. Service fees may apply. Approval for post-payment purchases is subject to credit checks and written approval.

3. Delivery of Gift Cards

 Gift Cards are only issued once full payment has been received. Digital Gift Cards are sent by email. Physical Gift Cards may be available from participating retailers. Please notify 2Eat of any issues within 72 hours of delivery.

4. Refunds

Gift Cards purchased by businesses are non-refundable. Consumers may receive refunds for unused digital Gift Cards within 14 days of purchase. Physical Gift Card refunds are subject to the retailer’s policies.

5. Limitation of Liability

2Eat is not liable for any economic losses, loss of goodwill, or indirect damages related to the purchase or use of Gift Cards. In case of a faulty Gift Card, the sole remedy will be a replacement.

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For any queries, businesses can contact us at [email protected].